The E-book Is Out: Call Centers, Taking On The Challenge

If you work for, manage or want to know more about call centres, don’t miss this new E-Book from Karelab.[mk_button dimension=”flat” corner_style=”rounded” size=”large” url=”https://recognition.altrum.com/contact/” align=”center” el_class=”blue-btn” bg_color=”#457abd” btn_hover_bg=”#252525″]Download the E-Book now !Speed, productivity, cost reductions, quality… and how to keep agents motivated and happily at their posts every day. This E-Book explores the issues related to this work environment in order to help you better target your specific challenges. It also offers new technological solutions that are already generating impressive results in recognition, communication, performance and motivation.

Executives, managers, consultants, employees: discover the new technologies that you could be leveraging, as well as emerging management methods and practical tools.

TABLE OF CONTENT :

Know your call centre basics

• Definition
• History
• Some alarming numbers
• Call centres have a bad reputation
• Increasingly harder to get new contracts

Stress and psychological distress in call centres

• The reality of stress, in numbers
• Recognizing the symptoms of stress

Causes of stress in call centres

• Repetitive and contradictory objectives
• Role conflict
• Elevated call volumes
• Lack of autonomy
• Lack of feedback
• Confronting failure

Solutions

• It is possible to get pleasure from your work
• Feedback and the desire to surpass yourself
• Celebrating successes and rewarding achievements
• Focusing on the positive to diminish the negative
• Be willing to listen and be available

Conclusion

This E-Book is the first in a series that will provide concrete and proven solutions for various industries. Throughout the year, there will be new E-Books, specially targeting your business needs.[mk_button dimension=”flat” corner_style=”rounded” size=”large” url=”https://recognition.altrum.com/contact/” align=”center” el_class=”blue-btn” bg_color=”#457abd” btn_hover_bg=”#252525″]Download the E-Book now !