E-commerce & Customer Experience Coordinator
Do you thrive on solving problems, improving digital processes, and making a measurable impact on a growing business?
As an E-commerce & Customer Experience Coordinator, you will be the driving force behind a smooth and successful purchasing experience for every client. This is an opportunity to shape a rapidly growing sales channel through smart coordination and digital execution. You will play a vital role in building the operational foundation that allows us to scale efficiently and deliver a seamless experience.
Your key
Responsibilities
Customer Support & Sales
Answer inbound inquiries, guide customers to the right solution, and deliver professional, brand-aligned support that builds confidence and drives sales.
Order Support & Issue Resolution
Manage post-purchase inquiries and coordinate across design, production and operations teams to resolve order issues accurately and on time.
Operational Improvement
Identify inefficiencies and customer friction points, document improvement opportunities, and support implementation where needed.
Marketing, Systems & Platform Support
Run email campaigns, maintain customer data, and support the development of workflows and automation that improve efficiency and sales.
Design & Content Support
Handle basic design requests using templates and tools to support quick turnarounds and reduce reliance on internal or external design resources.
We'll be perfect for you
because we offer
• Hybrid/remote work environment
• Comprehensive group insurance benefits
• Group retirement program including a deferred profit-sharing plan
• Paid time off during the holiday season (Dec 24 – Jan 2) + summer schedule
• Corporate Culture Committee
• Virtual and in-person company/team events
• Training & coaching opportunities
• Recognition and reward programs
• Environmental sustainability commitment
• Charity donation matching
• Candidate referral program
• And more!
Altrum is a leader in awards and recognition solutions, and we’ll provide you with an opportunity to grow and develop your expertise in a supportive, empowering and fun environment. You’ll thrive in a work environment that’s flexible, fast-paced, and where no 2 days are the same. If you share in our values of Client Focus, Better Every Day and Teamwork, then Altrum is the place for you to succeed alongside a talented team of individuals who take pride in quality work and what we can achieve together.
You'll be perfect for us
because you have
- E-COMMERCE & DIGITAL OPERATIONS EXPERIENCE: 2-3 years of hands-on experience in e-commerce (e.g. Shopify) or digital customer support environments, with comfort navigating and learning digital tools, platforms, and systems.
- LANGUAGE AND COMMUNICATION SKILLS: Strong communication skills in both English and French, with a clear, professional, and customer-first approach.
- ORGANIZATION & TIME MANAGEMENT: Highly organized with the ability to manage multiple responsibilities, prioritize effectively, and give appropriate focus to each area of the role.
- PROBLEM-SOLVING & PROCESS IMPROVEMENT: Proactive mindset with an interest in identifying inefficiencies and leveraging automation and smarter workflows to reduce manual work and improve outcomes.
- ADAPTABILITY & TECH SAVVINESS: Comfortable learning new tools and systems — including design tools such as Canva or Adobe products —self-directed in finding better ways to work.
Application form
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