{"id":14989,"date":"2014-08-27T16:15:07","date_gmt":"2014-08-27T16:15:07","guid":{"rendered":"https:\/\/www.altrum.com\/resources\/articles\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/"},"modified":"2023-08-09T18:18:55","modified_gmt":"2023-08-09T18:18:55","slug":"stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne","status":"publish","type":"articles","link":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/","title":{"rendered":"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne"},"content":{"rendered":"<p>Fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises. Mesurons ici leur envergure, leurs raisons et les solutions \u00e0 y apporter.<\/p>\n","protected":false},"featured_media":8054,"menu_order":0,"template":"","resources_articles_tags":[532,487],"resources_topics":[417],"resources_solutions":[420],"class_list":["post-14989","articles","type-articles","status-publish","has-post-thumbnail","hentry","resources_articles_tags-centres-appel","resources_articles_tags-engagement-des-employes-fr","resources_topics-gestion-performance-organisationnelle","resources_solutions-reconnaissance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne<\/title>\n<meta name=\"description\" content=\"Stress et d\u00e9tresse psychologique: fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne\" \/>\n<meta property=\"og:description\" content=\"Stress et d\u00e9tresse psychologique: fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/\" \/>\n<meta property=\"og:site_name\" content=\"Altrum\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Altrumcorpo\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-09T18:18:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@altrumgroup\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/\",\"url\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/\",\"name\":\"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne\",\"isPartOf\":{\"@id\":\"https:\/\/www.altrum.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg\",\"datePublished\":\"2014-08-27T16:15:07+00:00\",\"dateModified\":\"2023-08-09T18:18:55+00:00\",\"description\":\"Stress et d\u00e9tresse psychologique: fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises\",\"breadcrumb\":{\"@id\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#primaryimage\",\"url\":\"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg\",\"contentUrl\":\"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg\",\"width\":800,\"height\":601},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.altrum.com\/fr\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.altrum.com\/fr\/#website\",\"url\":\"https:\/\/www.altrum.com\/fr\/\",\"name\":\"Altrum\",\"description\":\"Altrum helps organizations around the world celebrate achievements and inspire people.\",\"publisher\":{\"@id\":\"https:\/\/www.altrum.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.altrum.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.altrum.com\/fr\/#organization\",\"name\":\"Altrum\",\"url\":\"https:\/\/www.altrum.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.altrum.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.altrum.com\/wp-content\/uploads\/2023\/04\/altrum-og.png\",\"contentUrl\":\"https:\/\/www.altrum.com\/wp-content\/uploads\/2023\/04\/altrum-og.png\",\"width\":1200,\"height\":675,\"caption\":\"Altrum\"},\"image\":{\"@id\":\"https:\/\/www.altrum.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Altrumcorpo\/\",\"https:\/\/x.com\/altrumgroup\",\"https:\/\/www.pinterest.ca\/altrumawards\/\",\"https:\/\/www.linkedin.com\/company\/altrum-group\/\",\"https:\/\/www.instagram.com\/altrumhonors\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne","description":"Stress et d\u00e9tresse psychologique: fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/","og_locale":"fr_CA","og_type":"article","og_title":"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne","og_description":"Stress et d\u00e9tresse psychologique: fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises","og_url":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/","og_site_name":"Altrum","article_publisher":"https:\/\/www.facebook.com\/Altrumcorpo\/","article_modified_time":"2023-08-09T18:18:55+00:00","og_image":[{"url":"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@altrumgroup","twitter_misc":{"Estimation du temps de lecture":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/","url":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/","name":"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne","isPartOf":{"@id":"https:\/\/www.altrum.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#primaryimage"},"image":{"@id":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#primaryimage"},"thumbnailUrl":"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg","datePublished":"2014-08-27T16:15:07+00:00","dateModified":"2023-08-09T18:18:55+00:00","description":"Stress et d\u00e9tresse psychologique: fatigue, stress, angoisse, irritabilit\u00e9, burn out, sont quelques unes des difficult\u00e9s en emploi au sein des entreprises","breadcrumb":{"@id":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#primaryimage","url":"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg","contentUrl":"https:\/\/www.altrum.com\/wp-content\/uploads\/2014\/08\/stress-call-centres.jpg","width":800,"height":601},{"@type":"BreadcrumbList","@id":"https:\/\/www.altrum.com\/fr\/ressources\/reconnaissance\/stress-et-detresse-psychologique-en-emploi-les-centres-dappels-en-premiere-ligne\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.altrum.com\/fr\/home\/"},{"@type":"ListItem","position":2,"name":"Stress et d\u00e9tresse psychologique en emploi : les centres d\u2019appels en premi\u00e8re ligne"}]},{"@type":"WebSite","@id":"https:\/\/www.altrum.com\/fr\/#website","url":"https:\/\/www.altrum.com\/fr\/","name":"Altrum","description":"Altrum helps organizations around the world celebrate achievements and inspire people.","publisher":{"@id":"https:\/\/www.altrum.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.altrum.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/www.altrum.com\/fr\/#organization","name":"Altrum","url":"https:\/\/www.altrum.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.altrum.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.altrum.com\/wp-content\/uploads\/2023\/04\/altrum-og.png","contentUrl":"https:\/\/www.altrum.com\/wp-content\/uploads\/2023\/04\/altrum-og.png","width":1200,"height":675,"caption":"Altrum"},"image":{"@id":"https:\/\/www.altrum.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Altrumcorpo\/","https:\/\/x.com\/altrumgroup","https:\/\/www.pinterest.ca\/altrumawards\/","https:\/\/www.linkedin.com\/company\/altrum-group\/","https:\/\/www.instagram.com\/altrumhonors\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/articles\/14989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/articles"}],"about":[{"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/types\/articles"}],"version-history":[{"count":6,"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/articles\/14989\/revisions"}],"predecessor-version":[{"id":23883,"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/articles\/14989\/revisions\/23883"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/media\/8054"}],"wp:attachment":[{"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/media?parent=14989"}],"wp:term":[{"taxonomy":"resources_articles_tags","embeddable":true,"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/resources_articles_tags?post=14989"},{"taxonomy":"resources_topics","embeddable":true,"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/resources_topics?post=14989"},{"taxonomy":"resources_solutions","embeddable":true,"href":"https:\/\/www.altrum.com\/fr\/wp-json\/wp\/v2\/resources_solutions?post=14989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}