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Manager (Mid-Level), Sales & Account Management – Americas | Altrum Honors

New York, USA

Altrum’s mission is to help organizations around the world celebrate achievements and inspire their people. Altrum is a key player in the deal toy and financial tombstone market as well as the recognition sector. Our success is intrinsically linked to the expertise and commitment of our staff who share our culture and values. Client focus, better every day, teamwork and support & determination are the values that are at the core of our company culture.

Do you want to make a real difference as a people manager? If so, this is your opportunity. With your expert relationship-building and leadership abilities, you’ll groom our talented team to develop their skills, grow the business throughout the Americas and dominate the deal gift space.

Are you seeking an opportunity to thrive in a work environment that is flexible, fast-paced, fun and where no two days are the same? At Altrum you will:

  • Be part of a diverse and successful team where exceptional customer service is a passion
  • Join a global leader where the mission is to celebrate people’s greatest achievements and inspire their people
  • Be part of a supportive, award-winning management team where your opinion counts
  • Be part of a leadership team that focuses on the strengths and development of their colleagues

ABOUT THE ROLE

  • Drive team performance: grow team metrics such as new projects, closing ratio, gross profit, client satisfaction, and employee engagement
  • Leverage our CRM, sales automation, and project management tools to grow projects and sales, drive analytics and gain team member adoption
  • Engage in strategic planning and development of key accounts; develop network of higher up relationships to grow sales
  • Develop and maintain effective relationships with clients, vendors, and team members
  • Serve as point of escalation in addressing and resolving client, tactical and strategic issues; identify problems and collaborate to propose solutions
  • Collaborate with managers and team leaders in New York, London & Canada, with a focus on continuous improvement and the client experience
  • Promote continuous improvement with team members through various Lean tools
  • Liaise with key support functions, including art update, production support, and staff scheduling
  • Coordinate team member coverage
  • Conduct performance reviews; report and address behavioral-related matters
  • Coach team members to improve performance and ensure a culture that upholds our values
  • Coordinate team member training and serve as a mentor, ensuring continued growth and development

KEY ATTRIBUTES/CHARACTERISTICS

  • You foster a winning mentality and motivate colleagues to strive for a common goal
  • Being a team player is core to your being; you have a passion for supporting and developing your colleagues
  • You have a solid understanding of how to gauge and increase team engagement
  • You place top value on the client experience and strive to serve every customer well
  • You innovate and manage change effectively; experience with Lean is a plus
  • Challenges excite you; you pride yourself on being resilient and helping others find a way forward
  • You hold a bachelor’s degree and have 6+ years of business experience (Operational, Solution Selling, Account Management), which includes 3-4 years of experience managing people across their whole role, driving day to day activities/performance in metric-driven environment
  • Financial industry experience a plus but not essential

COVID-19 CONSIDERATIONS

Safety is a top priority for present and future employees. We have deployed effective remote work routines for all NY employees and will leverage this setup into Spring 2021 at minimum. As COVID-19 restrictions safely lift, we will adjust and balance the weekly schedule between working remotely and in the office.

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