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Advisor, Client Experience | Altrum Recognition

Au Québec

Advisor, Client Experience | Altrum Recognition 

Helping organizations around the world celebrate and inspire their people is our mission and our true passion! Altrum is a Quebec-based company that has international reach through the various recognition solutions it offers. 

Our Altrum Recognition business line offers various tools to improve recognition practices in the workplace. As we are growing rapidly, we are currently looking for a bilingual a Client Experience Advisor to enhance our incredible team! 

** This position is offered on a telecommuting basis with occasional travel**.  

Your Responsibilities  

  • Customer service: Manage assigned accounts, provide rigorous follow-up, ensure satisfaction and maintain business relationships. 
  • Project management: Guide clients in the implementation of our solutions and coordinate the various stages of deployment, from the adoption of the solution to invoicing, using our internal tools appropriately. 
  • User support: Provide quality technical support to users of our solutions. 
  • Continuous improvement: Contribute to the development of our solutions by providing ideas for improvement. 
  • Internal coordination: Interact positively and professionally with all internal contributors (colleagues in sales, warehouse, etc.) and external contributors (subcontractors). 

Your Profile 

  • 5+ years of experience in business customer service 
  • College or university studies in management or related field 
  • Autonomous, excellent sense of organization and task prioritization
  • Interpersonal skills, dynamism and ability to maintain strong business relations 
  • Comfortable with technology and quick to learn 
  • Proactive, solution-oriented and good strong communication skills 
  • Professional ethics and ability to work in a team 
  • Bilingual (French, English), both written and spoken 

Why you’ll love Altrum 
We want to bring on someone who will thrive in a work environment that’s flexible, fast-paced, fun and where no 2 days are the same. If you share in our values of Client Focus, Better Every Day and Teamwork, then Altrum is the place for you to learn and grow with a talented team of individuals who take pride in quality work and what we can achieve together.  

Ready to take on new challenges? We will be delighted to meet you! 

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