An Altrum client requested a classic crystal piece that would tie in with its retail arts and crafts business, especially its knitting supplies line. Our concept called for a miniature ball of yarn with its own set of tiny needles. The idea was so unique; each piece would have to be produced by hand. Upon receiving the sample, the delighted client decided to double the order. That meant purchasing enough yarn in different colors to produce 85+ distinctive pieces. Everything could have unraveled, but thanks to our team of three working overtime, we didn’t lose a stitch. A huge challenge met with flying colors.
One of Carolyn’s clients envisioned a very large deal toy– a replica of the Dragon of Fortune in the Wynn Macau. We met the challenge and couldn’t wait to present the sample. Even a blizzard couldn’t keep Carolyn from presenting it to the client. Her hard work and dedication paid off: the client was as excited as Carolyn was to see that dragons do exist.
We couldn’t count how many clients asked if the Dunkin’ Donuts coffee we embedded in these Lucite® deal gifts was actually real. They also wondered if the ice cream cone would disintegrate over time. The head of North American Investment Banking said it was the best pair of lucites he’d seen in years. The deal toy obviously hit the spot for the bankers too.
A client of Peter’s in London had just 48 hours to bring a large order of “Chinese Gates” to a business dinner in Russia. Unfortunately, having packed them in a suitcase, some of the chains detached from the metal text plate. With no time to return the broken items to the factory, Peter found a pair of tweezers and pliers and expedited delivery of additional chain to our offices. After hours of painstaking, precision handiwork, the gifts were good as new. The Russians hadn’t a clue.
Imogen had ordered LED gift items for a special client but the factory would not ship the items with the batteries pre-installed. So Imogen came up with an in-house solution: an assembly line right in the office. Everyone pitched in, giving up their lunch hour to unwrap each piece, install the batteries, then rewrap and box them. All the client had to do was open it and enjoy.
Two of Kerry’s clients were looking for a special anniversary gift for their wives. By coincidence, both had kept the business cards that their future brides handed them on the day they met. Kerry went to work to customize the perfect anniversary keepsake–the original business card encased in solid crystal. Who said you should never mix business with pleasure?