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Junior Account Associate

New York, USA

Job Summary

We’re always looking for the best and brightest to join our thriving community. Altrum Honors - the global leader in the creative deal gift industry - is currently looking for friendly, resourceful, and highly motivated individual with 1-2 years of experience for our Junior Account Associate position in lower Manhattan. In this role, you will have a consistent workload, a range of project management responsibilities within the division and perform in a deadline-driven environment. You will be a key support for the Account Management team in developing, managing and growing new and existing accounts.

Culture

We want to bring on someone who will thrive in a work environment that’s flexible, fast-paced, fun and where no 2 days are the same. Here at Altrum you’ll:

  • Be part of a diverse and successful team where exceptional customer service is a passion.
  • Join a global leader where the mission is to celebrate people’s greatest achievements and inspire their people.
  • Be supported by managers that that focus on developing strengths and empowering our team members.
  • Work with team members who support and encourage each other through recognition.
  • Be part of an organization that fosters an open-minded, proactive and caring culture.

If you share in our values of Client Focus, Better Every Day and Teamwork, then Altrum is the place for you to learn and grow with a talented team of individuals who take pride in quality work and what we can achieve together.

What will you do?

  • Project Management
    • Help coordinate and manage new projects from conception to completion
    • Serve as a liaison between the Sales, Art and AM teams, factories, vendors, shipping carriers and clients
    • Review production files for accuracy before approval
    • Assist in preparation of billing documentation, review freight and tax charges
    • Source and coordinate research on miscellaneous project management items
    • Perform other duties as assigned
  • Customer Service
    • Maintain an understanding of customer service protocol and client-specific procedures required to service existing accounts
    • Take over client coverage when AMs are out of the office – step into the role, move projects forward, and maintain all channels of communication
    • Exhibit exceptional teamwork, conflict resolution and customer service skills
    • Represent the company to clients, vendors, and new contacts in a professional and positive manner
  • Sales
    • Coordinate sales efforts with AMs to achieve departmental goals
    • Maintain current product knowledge and help client select products based on existing needs
    • Expedite resolution of client issues to ensure client satisfaction meets company standards
    • Maintain and develop positive business and client relationships


What type of experience and skills do you have?

  • College degree and experience in a customer service/client relations environment.
  • Unparalleled work ethic – you derive pride from getting things done and done well
  • Strong understanding of sales, customer service, and project management; able to manage client expectations effectively
  • Keen problem-solving skills; you can work independently, think quickly and take action as needed
  • Excellent command of English both written and spoken, with the ability to interact smoothly, and handle multiple tasks simultaneously
  • Attention to detail, strong organizational skills and capable of dealing with tight deadlines
  • Excellent social skills with pleasant personality and professional appearance
  • Proficiency in Microsoft Office and Internet browsers
     

 

Application Form
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