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Advisor, Client Experience | Altrum Recognition

Montréal

Altrum is a global company with more than 200 employees located on 3 continents. We help organizations around the world celebrate their achievements and inspire their people. We are constantly looking for the best and brightest to achieve our mission. We are currently looking for a bilingual Client Experience Advisor to support our growth in our Altrum Recognition line of business.  

Want to learn and work hard while having fun? Here’s a great opportunity for you to show your expertise, to develop your skills and to help the team achieve their goals, all in a dynamic, collaborative and constantly evolving environment.  

Your main responsibilities:  

  • Support our clients in the implementation phase (New client onboarding) 
  • Support our clients throughout their contract (Existing customer support) 
  • Optimize internal processes related to customer experience, while ensuring their profitability  
  • Maximize sales from our current clients 
  • Ensure the transfer of relevant information to the CRM  
  • Verify suppliers’ invoices and create client invoices  
  • Participate in various improvement committees and projects 

Your profile: 

  • Bilingual (written and spoken)   
  • 3-5 years of experience in customer service  
  • College diploma in business or related field  
  • Thorough, highly organized and able to prioritize efficiently 
  • Interpersonal skills, dynamic, ability to develop great business relationships 
  • At ease with technology and a quick learner  
  • Proactive, solution oriented and good communication skills  
  • Great work ethics and ability to work in teams 

What we offer you: 

  • A dynamic environment and diverse tasks 
  • A humane culture oriented towards client focus, being better every day and teamwork 
  • Flexible work hours for a better work-life balance 
  • Several activities (sports, events, contests, etc.)  
  • Access to various training opportunities and a team that cares about your wellbeing  

Ready to take on new challenges? We’d love to meet you!  

Application Form
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